Privacy Policy

1. Who we are

BuildQuant AI Pty Ltd develops software and data tools for property, development and construction professionals. Our principal product is BuildQuant Atlas, a development intelligence and decision-support platform currently focused on NSW property development opportunities.

References to “BuildQuant”, “we”, “us” or “our” in this policy mean BuildQuant AI Pty Ltd.

2. Personal information we may collect

Depending on how you interact with us, we may collect personal information including:

• • name and company name;
• • email address and telephone number;
• • account and profile information;
• • subscription and billing-related information;
• • enquiries, support requests and communications with us;
• • Atlas usage information and search activity;
• • website usage, device, browser and analytics information;
• • information you provide when participating in trials, promotions, partnerships or other business interactions.

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a particular purpose and appropriate consent or another lawful basis applies.

3. How we collect personal information

We may collect personal information directly from you when you:

• • create or manage a BuildQuant Atlas account;
• • register for a free trial or subscription;
• • submit a website contact form;
• • contact us by email or other communication channels;
• • use the BuildQuant website or Atlas platform;
• • engage with us about sales, support or partnerships.

We may also receive information through service providers involved in operating the website, platform, analytics, authentication, payments, email delivery and related technology services.

4. How we use personal information

We may collect, hold and use personal information for purposes including:

• • providing and operating BuildQuant Atlas;
• • creating and managing user accounts;
• • administering subscriptions and free trials;
• • processing payments and subscription changes;
• • responding to enquiries and support requests;
• • communicating important account or service information;
• • improving website and product functionality;
• • monitoring performance, reliability and security;
• • understanding product usage and customer needs;
• • preventing misuse, fraud or unauthorised access;
• • complying with legal and regulatory obligations.

5. Payments and billing information

BuildQuant Atlas uses third-party payment providers to process subscriptions and payments. Payment card details are generally provided directly to the payment provider and are not intended to be stored by BuildQuant in full.

We may receive and retain information associated with billing, subscription status, transaction references and payment outcomes where necessary to administer your account.

6. Website analytics and technical information

We may use analytics and similar technologies to understand how visitors use our website and platform. Information collected may include page views, referral information, browser type, device information, approximate location and interaction data.

This information helps us measure website performance, improve user experience and understand how visitors discover and use BuildQuant services.

7. Cookies and similar technologies

Our website and service providers may use cookies or similar technologies for functionality, authentication, analytics, security and service improvement.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website or platform functionality.

8. Disclosure to service providers

We may disclose personal information to trusted service providers where reasonably necessary to operate BuildQuant services, including providers involved in:

• • website and cloud hosting;
• • authentication and database services;
• • payment processing;
• • email delivery and communications;
• • analytics and performance monitoring;
• • software infrastructure and technical support.

We do not sell personal information as part of our ordinary business activities.

9. Overseas service providers

Some technology and service providers used by BuildQuant may store or process information outside Australia. The countries involved may vary depending on the provider and infrastructure used.

Where appropriate, we take reasonable steps to use reputable providers and manage personal information consistently with applicable privacy obligations.

10. Data security

We take reasonable technical and organisational measures designed to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

No internet-based service can guarantee absolute security. Users are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been compromised.

11. Data retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate and support our services, meet business record requirements and comply with applicable legal obligations.

Information that is no longer reasonably required may be deleted, de-identified or retained where required by law or legitimate business record-keeping requirements.

12. Access and correction

You may contact us to request access to personal information we hold about you or to request correction of information you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. In some circumstances, access may be limited where permitted or required by law.

13. Marketing communications

Where permitted, we may send information about BuildQuant products, services or updates that may be relevant to you.

You may opt out of marketing communications using the unsubscribe mechanism provided or by contacting us. Service, billing or security communications may still be sent where necessary.

14. Privacy enquiries and complaints

If you have a privacy question, request or complaint, contact:

We will review privacy complaints and aim to respond within a reasonable period. If a privacy matter cannot be resolved directly with us, you may also have rights to raise the matter with the Office of the Australian Information Commissioner where applicable.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, information-handling practices or legal requirements.

The latest version will be published on this website with the updated date shown above.